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Home >> News & Announcements >> What to do if your delivered item is damaged?

What to do if your delivered item is damaged?

In order for you to obtain insurance claims conveniently, quickly and smoothly, please read the following insurance claim process carefully.




Please submit your claim within the valid claim time. Effective claim time: The user provides materials within 10 natural days from the date of abnormal receipt, and the goods have been signed for trajectory, then after 10 natural days from the date of receipt, no claims will be accepted; the goods have overseas transshipment warehouses If there is no sign-off track for the warehousing trajectory, 90 natural days after the warehousing date, no claim application will be accepted.